Hotel Front Office Supervisor

Al Khozama Hotel & Residences KAUST is hiring a Hotel Front Office Supervisor for a full-time, on-site position in Thuwal, Jeddah.

The successful candidate will oversee daily front office operations, ensure smooth guest check-in and check-out procedures, manage reservations efficiently, and maintain a welcoming and professional environment for all guests.

The role also includes supervising front desk employees, coordinating work schedules, training team members, monitoring performance, and collaborating with other hotel departments to provide seamless guest service.

Oversee the daily operations of the hotel front office.
Ensure smooth and accurate guest check-in and check-out procedures.
Monitor reservations, room allocations, and guest information.
Supervise front desk employees and assign daily responsibilities.
Prepare and coordinate front office work schedules.
Train employees on hotel procedures and service standards.
Monitor team performance and provide coaching and feedback.
Handle guest inquiries, requests, and complaints professionally.
Maintain high levels of guest satisfaction.
Support VIP, group, and special guest arrivals.
Coordinate with housekeeping, concierge, reservations, and other operational departments.
Confirm room readiness and maintain accurate room status information.
Maintain accurate front office records and daily reports.
Manage cash handling, billing, and payment procedures.
Review guest accounts and ensure the accuracy of charges and invoices.
Follow hotel policies, security procedures, and safety guidelines.
Maintain a professional and organized front office environment.

Minimum of 3 years of experience in hospitality.
Minimum of 3 years of experience in customer service.
Previous experience in hotel reception, front office, or guest services.
Previous experience in a supervisory or senior front desk position is highly preferred.
Strong team leadership, coaching, and performance-monitoring skills.
Experience managing guest check-in and check-out procedures.
Ability to handle guest inquiries and complaints professionally.
Knowledge of reservations management and room allocation.
Experience using hotel property management systems.
Good knowledge of OPERA Cloud.
Familiarity with cash handling and billing procedures.
Excellent customer service and problem-solving skills.
Clear and professional verbal and written communication skills.
Ability to interact effectively with diverse guests and team members.
Proficiency in English.
Additional language skills are an advantage.
Ability to work effectively in a fast-paced hospitality environment.
Willingness to work flexible hours, including weekends and public holidays.
Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.