Technical Support & Account Manager

Luggage Solutions Company is hiring a Technical Support & Account Manager in Jeddah, Saudi Arabia. This opportunity targets professionals who combine technical expertise with leadership capabilities and customer relationship management skills.

The Technical Support & Account Manager is a cornerstone in ensuring customer satisfaction and the continuity of technical operations. This vital role builds bridges of trust between the company and its clients by providing effective technical solutions and managing relationships with high professionalism, directly contributing to the company's strategic goals and growth.

Responsibilities:
• Oversee and guide technical support teams to deliver optimal services.
• Address complex technical challenges and provide innovative solutions.
• Ensure the quality of services provided to customers and monitor their satisfaction levels.
• Enhance operational efficiency and improve overall performance.
• Build strong and sustainable relationships with key clients.
• Analyze customer needs and propose improvements for products and services.
• Prepare periodic reports on technical support and account management performance.

Job details:
📍 Work location: Jeddah, Saudi Arabia
💼 Job type: Full-time
🏢 Workplace: Onsite
🎓 Experience level: At least 5 years of experience

🔹 Bachelor's degree in Computer Science or Computer Engineering.
🔹 Minimum of 5 years of practical experience.
🔹 Leadership personality and the ability to manage and guide teams.
🔹 Excellent communication and customer relationship management skills.
🔹 Ability to solve technical problems and monitor the quality of services provided to customers.
🔹 Ability to take responsibility and make decisions.
🔹 Organizational and managerial skills with the ability to manage priorities.