Senior Customer Success Manager

Zoom is seeking an experienced Senior Customer Success Manager to drive customer success across enterprise accounts in Saudi Arabia. In this role, you will help accelerate adoption of Zoom's AI-powered platform, build strategic relationships with executive stakeholders, increase customer retention, and identify opportunities for account growth and expansion.

📍 Location: Saudi Arabia (Remote)
🏢 Company: Zoom
💼 Employment Type: Full-Time
🏠 Work Model: Remote

Key Responsibilities
Guide enterprise customers through tailored success plans that increase product adoption, customer retention, and account expansion.
Build trusted advisory relationships with executive stakeholders by aligning Zoom's solutions with customers' strategic business objectives.
Analyze customer data, usage trends, and health metrics to deliver data-driven recommendations that improve customer outcomes.
Leverage AI technologies to improve efficiency, customer insights, and overall service quality.
Collaborate closely with Sales, Product, Marketing, and Support teams to strengthen customer engagement and reduce churn.
Identify opportunities for renewals, upselling, cross-selling, and long-term account growth.
Present complex technical solutions as clear business value to executive and operational audiences.
Work effectively in a remote-first environment across multiple time zones while traveling periodically for customer meetings and events.

Benefits
Fully remote work environment.
Opportunity to join one of the world's leading collaboration technology companies.
Career development and professional growth opportunities.
Comprehensive benefits package supporting employees' physical, mental, emotional, and financial well-being.
Inclusive, collaborative, and innovation-driven workplace culture.

Extensive experience in Customer Success, Account Management, or a similar client-facing role within B2B SaaS organizations.
Proven experience managing and growing enterprise customer accounts, preferably within regulated industries.
Strong relationship-building skills across multiple stakeholder levels.
Excellent account portfolio planning, prioritization, organization, and time management abilities.
Commercial mindset with experience driving renewals, upselling, and product expansion.
Strong communication and presentation skills with the ability to simplify technical concepts into business value.
Self-motivated, proactive, and capable of solving problems independently in a fast-paced environment.
Experience using Gainsight, Salesforce, or similar Customer Success platforms.
Fluency in English and Arabic is required.