Assistant Manager/Manager | Information Technology | Digital Applications
Deloitte
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تفاصيل الوظيفة
About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact
During Your Tenure As a Manager/Assistant Manager – Information Technology – Digital Applications, You Will Demonstrate And Develop Your Capabilities In The Following Areas
• Provide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication)
• Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.
• Escalate ServiceNow tickets to Deloitte India D365 support team via Azure DevOps when second-level investigation or engineering action is required
• Continuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAs
• Capture recurring issues and business context to improve the overall application quality and user experience
•
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact
During Your Tenure As a Manager/Assistant Manager – Information Technology – Digital Applications, You Will Demonstrate And Develop Your Capabilities In The Following Areas
• Provide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication)
• Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.
• Escalate ServiceNow tickets to Deloitte India D365 support team via Azure DevOps when second-level investigation or engineering action is required
• Continuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAs
• Capture recurring issues and business context to improve the overall application quality and user experience
•
