Customer Service Officer
ALEXBANK
من LinkedIn
هذه الوظيفة منشورة على LinkedIn،
ومجمّعة هنا لتسهيل البحث. التقديم يتم مباشرة على موقع الناشر.
تفاصيل الوظيفة
MedNet Egypt is a leading managed care service organization that caters to healthcare needs. We are looking for a skilled Officer - Customer Service will be responsible for providing exceptional customer service support to customers and/or insured members, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
Your Job
• Handle inbound and outbound communication via phone, chat, and email to address customer and member inquiries, complaints, and requests
• Deliver high-quality customer service by listening actively, showing empathy, and providing accurate and timely resolution
• Follow standard procedures and company guidelines to resolve issues professionally and consistently
• Document all interactions accurately with proper wrap-up notes and logs after each call or chat
• Develop in-depth product knowledge, including policies, benefits, terms, and updates to provide accurate information
• Support outbound campaigns, including follow-ups, courtesy calls, satisfaction checks, and clarification requests
• Collaborate with internal teams and support departments to ensure efficient service delivery and issue resolution
• Contribute to a positive team culture, participating in department tasks and fostering continuous improvement
• Meet and exceed performance KPIs, such as CSAT, FCR, AHT, and quality assurance score
• Adapt to shift work, including evenings, weekends, and holidays, as per business requirements
• Maintain professionalism and resilience in high-pressure situations and when dealing with challenging customers
• Comply with internal policies, procedures, and the company’s code of conduct at all times
Your Profile
• Bachelor’s degree in Business Administration or a related field; a medical background is a
• plus.6 months to 2 years of customer service experience, preferably in a call center or contact center environment
• Experience in the healthcare or insurance industry is pre
Your Job
• Handle inbound and outbound communication via phone, chat, and email to address customer and member inquiries, complaints, and requests
• Deliver high-quality customer service by listening actively, showing empathy, and providing accurate and timely resolution
• Follow standard procedures and company guidelines to resolve issues professionally and consistently
• Document all interactions accurately with proper wrap-up notes and logs after each call or chat
• Develop in-depth product knowledge, including policies, benefits, terms, and updates to provide accurate information
• Support outbound campaigns, including follow-ups, courtesy calls, satisfaction checks, and clarification requests
• Collaborate with internal teams and support departments to ensure efficient service delivery and issue resolution
• Contribute to a positive team culture, participating in department tasks and fostering continuous improvement
• Meet and exceed performance KPIs, such as CSAT, FCR, AHT, and quality assurance score
• Adapt to shift work, including evenings, weekends, and holidays, as per business requirements
• Maintain professionalism and resilience in high-pressure situations and when dealing with challenging customers
• Comply with internal policies, procedures, and the company’s code of conduct at all times
Your Profile
• Bachelor’s degree in Business Administration or a related field; a medical background is a
• plus.6 months to 2 years of customer service experience, preferably in a call center or contact center environment
• Experience in the healthcare or insurance industry is pre
