Customer Service Representative

Shugan Contracting Company Limited is seeking a qualified Customer Service Representative to join its team in Riyadh.

🔹 Job Title: Customer Service Representative
📍 Location: Al Khaleej District, Riyadh, Saudi Arabia
🔹 Required Experience: 1–2 Years
🔹 Availability: Immediate Joining
🔹 Company Sector: Contracting, Construction and Precast Concrete
🔹 Job Category: Customer Service

🌟 Position Summary
The Customer Service Representative will respond to customer inquiries, provide accurate information and support, follow up on requests and complaints and coordinate with relevant departments to ensure a professional customer experience.

The position is suitable for candidates with strong communication, customer-service and problem-solving skills.

🌟 Key Responsibilities
🔹 Respond professionally to customer inquiries.
🔹 Provide accurate information about company services and procedures.
🔹 Follow up on customer requests and ensure timely resolution.
🔹 Record customer complaints and feedback.
🔹 Escalate cases requiring specialized support to the relevant department.
🔹 Coordinate with internal teams to resolve open customer cases.
🔹 Update customer information and communication records.
🔹 Provide practical solutions to recurring customer issues.
🔹 Maintain a high level of customer satisfaction.
🔹 Follow approved customer-service policies and procedures.
🔹 Prepare reports and follow-up records when required.
🔹 Maintain the confidentiality of customer and company information.

🔹 Diploma or bachelor’s degree in a relevant field.
🔹 One to two years of experience in customer service or a related field.
🔹 Proficiency in Microsoft Office applications.
🔹 Excellent verbal and written communication skills.
🔹 Strong customer-service and interpersonal abilities.
🔹 Ability to manage inquiries and complaints professionally.
🔹 Good problem-solving and decision-making skills.
🔹 Ability to organize tasks and manage priorities.
🔹 Strong attention to detail.
🔹 Ability to work effectively within a team and under pressure.
🔹 Availability to join immediately.

🌟 Required Skills
🔹 Customer service.
🔹 Effective communication.
🔹 Complaint handling.
🔹 Problem solving.
🔹 Microsoft Office.
🔹 Task organization and follow-up.