Store Manager

Apparel Group is seeking an experienced and results-driven Store Manager to join its fashion retail operations in Riyadh.

🔹 Job Title: Store Manager
📍 Location: Riyadh, Saudi Arabia
🔹 Workplace Type: On-site
🔹 Employment Type: Full-time
🔹 Required Experience: 5+ Years
🔹 Industry: Fashion and Retail
🔹 Job Category: Retail and Store Management

🌟 Position Objective
The Store Manager will oversee and manage the store’s daily operations while ensuring a seamless and positive shopping experience for customers.

The role is responsible for maintaining store standards, achieving financial and sales targets, managing employees and providing relevant stakeholders with feedback regarding customers, products and store performance.

The successful candidate should demonstrate strong leadership, organizational and problem-solving skills, along with a deep understanding of the fashion retail market.

🌟 Financial Responsibilities
🔹 Lead the store team to achieve sales targets and key performance indicators.
🔹 Monitor and analyze the store’s financial and sales performance.
🔹 Ensure store shrinkage remains below 0.2% of the cost of sales.
🔹 Conduct regular financial and stock audits.
🔹 Monitor and manage store expenses, budgets and financial goals.
🔹 Develop action plans based on performance metrics to improve results.

🌟 Store Operations
🔹 Oversee day-to-day store operations, including opening and closing procedures.
🔹 Set sales targets and monitor progress toward achieving them.
🔹 Analyze sales performance and identify areas for improvement.
🔹 Regularly update, track and communicate the store dashboard.
🔹 Maintain visual-merchandising standards throughout the store.
🔹 Manage back-store operations and merchandise replenishment.
🔹 Implement and enforce company policies and procedures.
🔹 Apply security measures to prevent theft and protect customers and employees.
🔹 Communicate regularly with senior management regarding store performance, challenges and opportunities.
🔹 Coordinate with back-office teams regarding store-related activities.

🌟 People Management
🔹 Recruit, train and develop a high-performing sales team.
🔹 Manage employee schedules, leave and attendance.
🔹 Maintain employee records, including leave, performance and conduct history.
🔹 Conduct regular team meetings to communicate targets and expectations.
🔹 Provide constructive feedback and professional guidance.
🔹 Manage employee performance and workplace conduct.
🔹 Develop internal talent and build a pipeline of future Store Managers.

🌟 Customer Experience
🔹 Lead the store team in achieving customer-experience and loyalty-program targets.
🔹 Monitor customer-satisfaction indicators, including NPS and related service metrics.
🔹 Address customer inquiries and concerns promptly and professionally.
🔹 Strive to exceed customer expectations and deliver an outstanding shopping experience.
🔹 Relay customer and product feedback to relevant stakeholders.
🔹 Maintain a positive professional relationship with mall management.

🌟 Learning and Development
🔹 Continuously develop the skills of the Store Manager and team members.
🔹 Identify learning and performance gaps within the team.
🔹 Develop processes and training plans to address identified gaps.
🔹 Conduct onboarding and training sessions for new employees.
🔹 Deliver ongoing product-knowledge training for store employees.

🔹 At least five years of progressive experience in customer-focused retail roles.
🔹 Strong store-management and sales-team leadership experience.
🔹 Proven success in achieving and exceeding store sales targets and KPIs.
🔹 Demonstrated experience in improving customer engagement and satisfaction.
🔹 Strong leadership and people-management skills.
🔹 Excellent problem-solving and decision-making abilities.
🔹 Ability to analyze sales results and performance metrics.
🔹 Experience managing stock, expenses and operational budgets.
🔹 A bachelor’s degree is preferred in:
Business Administration.
Retail Management.
Or a related field.

🌟 Required Skills
🔹 Store management.
🔹 Sales-team leadership.
🔹 Sales-target achievement.
🔹 Customer experience.
🔹 Inventory management.
🔹 KPI analysis.
🔹 Visual merchandising.
🔹 Employee training and development.