Receptionist

TheSpa/NailShop is seeking a detail-oriented and customer-focused professional to join its team.

🔹 Job Title: Receptionist
📍 Location: Jeddah, Makkah Region, Saudi Arabia
🔹 Employment Type: Full-Time
🔹 Workplace Type: On-Site

🌟 Job Overview
The Receptionist will serve as the first point of contact for visitors and clients, welcoming them politely and providing information about the spa’s services and products.

The role also includes answering telephone calls, booking appointments, working with Excel spreadsheets and providing general clerical and administrative support.

🔹 Key Responsibilities
🔺 Welcome visitors and clients in a polite and professional manner.
🔺 Answer incoming telephone calls and direct them appropriately.
🔺 Respond to customer questions about spa services and products.
🔺 Schedule, organize and update customer appointments.
🔺 Confirm bookings and communicate with clients when required.
🔺 Record and maintain accurate customer information.
🔺 Use Microsoft Excel to enter and organize data.
🔺 Provide general administrative and clerical support.
🔺 Handle customer inquiries and concerns professionally.
🔺 Maintain a clean and organized reception area.
🔺 Coordinate with service teams to prevent scheduling conflicts.
🔺 Protect the confidentiality of customer and booking information.

🔹 Relevant previous experience in reception or customer service.
🔹 Excellent communication and customer-service skills.
🔹 Good spoken communication in both Arabic and English.
🔹 Ability to manage telephone calls, appointments and bookings.
🔹 Good knowledge of Microsoft Excel and office applications.
🔹 Strong attention to detail and organizational skills.
🔹 Ability to work effectively as part of a team.
🔹 Positive attitude and professional appearance.
🔹 Ability to manage multiple duties simultaneously.

🌟 Required Skills
🔹 Reception and customer service.
🔹 Appointment and booking management.
🔹 Arabic and English communication.
🔹 Microsoft Excel.
🔹 Telephone handling.
🔹 Data and record organization.
🔹 Professional client interaction.
🔹 Teamwork and time management.