IT Support Engineer

MEPCO is hiring an IT Support Engineer in Jeddah, Saudi Arabia. This opportunity is ideal for technical professionals with experience in providing technical support and troubleshooting technical issues.
An IT Support Engineer plays a vital role in ensuring the smooth daily operations of a company by providing necessary technical support to users. This role contributes to maintaining the efficiency of systems and devices, thereby supporting overall productivity and minimizing downtime.
Responsibilities:
• Provide technical support to users and resolve technical issues.
• Diagnose and effectively troubleshoot technical faults.
• Manage service requests and IT Service Desk tickets.
• Ensure the continuity and efficiency of technical systems and devices across various company locations.
• Install, configure, and maintain hardware and software.
• Monitor system performance and identify potential problems.
• Document technical procedures and solutions.
Job details:
📍 Work Location: Jeddah, Saudi Arabia
💼 Job Type: Full-time
🏢 Workplace: Onsite
🎓 Experience Level: Minimum 2 years in IT Support / Service Desk

🔹 Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
🔹 Minimum 2 years of practical experience in IT Technical Support or IT Service Desk.
🔹 Practical experience with Windows and Microsoft 365 systems.
🔹 Experience in using ticketing tools for managing technical issues and support requests.
🔹 Working knowledge of network fundamentals, VPN connections, and peripheral device support.
🔹 Good communication skills and the ability to interact professionally with users.
🔹 Customer-Service Mindset with a focus on service quality and user satisfaction.
🔹 Ability to diagnose technical faults and identify appropriate solutions.
🔹 Ability to organize tasks, manage priorities, and work effectively within a team.
🔹 Commitment to technical procedures and information security standards.