Guest Service Agent

Rotana Hotels is seeking a customer-focused Guest Service Agent to join its hospitality team in Riyadh.

🔹 Job Title: Guest Service Agent
📍 Location: Riyadh, Saudi Arabia
🔹 Workplace Type: On-site
🔹 Employment Type: Full-time
🔹 Industry: Hotels and Hospitality
🔹 Job Category: Front Office and Guest Services

🌟 Position Summary
Rotana Hotels is looking for a professional Guest Service Agent to provide exceptional customer service and ensure a seamless and positive experience for hotel guests.

The successful candidate will welcome guests, manage check-in and check-out procedures, respond to inquiries and requests, handle complaints and coordinate with hotel departments to maintain guest satisfaction throughout their stay.

🌟 Key Responsibilities
🔹 Welcome guests upon arrival and provide appropriate assistance.
🔹 Complete guest check-in procedures accurately and professionally.
🔹 Respond to guest inquiries, requests and concerns in a timely manner.
🔹 Handle complaints and difficult situations calmly and professionally.
🔹 Provide accurate information about hotel services and facilities.
🔹 Inform guests about local attractions and nearby services.
🔹 Process guest check-out procedures.
🔹 Handle payments and ensure billing accuracy.
🔹 Coordinate with housekeeping and maintenance teams to meet guest needs.
🔹 Follow up on pending requests and ensure their completion.
🔹 Maintain a clean, organized and professional front-desk area.
🔹 Contribute to achieving high levels of guest satisfaction.

🔹 Previous experience in a customer-service role.
🔹 Hospitality or hotel experience is preferred.
🔹 Excellent communication and interpersonal skills.
🔹 Ability to multitask and prioritize responsibilities effectively.
🔹 Ability to work efficiently in a fast-paced environment.
🔹 Strong problem-solving skills.
🔹 Ability to handle complaints and challenging situations professionally.
🔹 Knowledge of hotel reservation and booking systems.
🔹 Basic computer proficiency.
🔹 Strong attention to detail.
🔹 Ability to collaborate effectively within a team.
🔹 Flexibility to work rotating shifts, including:
Evenings.
Weekends.
Public holidays.
🔹 Fluency in multiple languages is optional but considered an advantage.

🌟 Required Skills
🔹 Guest and customer service.
🔹 Hotel front-office operations.
🔹 Check-in and check-out procedures.
🔹 Payment and billing processing.
🔹 Complaint handling.
🔹 Problem solving.
🔹 Hotel booking systems.
🔹 Teamwork and task prioritization.