Customer Service Representative

Kuwait Finance House (KFH) is seeking motivated and customer-focused individuals to join its Contact Center team.

🔹 Job Title: Customer Service Representative
📍 Location: Kuwait City Metropolitan Area, Kuwait
🔹 Employment Type: Full-Time
🔹 Workplace Type: On-Site
🔹 Experience Required: No previous experience required
🔹 Suitable for: Fresh graduates
🔹 Industry: Banking and Financial Services
🔹 Job Category: Customer Service

🌟 Job Overview
The Customer Service Representative will handle customer inquiries, provide information about KFH products and services and assist customers with banking requests.

The role focuses on delivering an excellent customer experience through different service channels while supporting sales, lead-generation and digital-banking promotion activities.

🔹 Key Responsibilities
🔺 Receive and respond to customer inquiries professionally.
🔺 Provide accurate information about KFH products and services.
🔺 Assist customers with available banking requests and services.
🔺 Direct customers to the appropriate department or service channel when required.
🔺 Follow up on customer requests and ensure timely resolution.
🔺 Handle complaints and customer feedback according to bank procedures.
🔺 Deliver a high-quality customer experience through telephone and digital channels.
🔺 Record customer interactions and update information accurately.
🔺 Maintain the confidentiality of customer and banking information.
🔺 Promote KFH digital-banking services and explain how to use them.
🔺 Support sales activities by recommending suitable banking products and services.
🔺 Participate in lead-generation and customer-conversion activities.
🔺 Meet performance targets related to service quality, response time and customer satisfaction.
🔺 Follow KFH policies, compliance requirements and quality standards.
🔺 Collaborate with Contact Center colleagues and other departments to resolve customer requests.

🔹 Diploma or bachelor’s degree in any discipline.
🔹 No previous work experience is required.
🔹 Fresh graduates are encouraged to apply.
🔹 Strong communication and customer-service skills.
🔹 Ability to listen carefully and understand customer needs.
🔹 Ability to work efficiently in a fast-paced environment.
🔹 Good time-management and prioritization skills.
🔹 Strong attention to detail when recording customer information.
🔹 Ability to handle complaints and challenging situations professionally.
🔹 Arabic and English language proficiency is preferred.
🔹 Willingness to work according to Contact Center schedules and shifts.

🌟 Required Skills
🔹 Banking customer service.
🔹 Telephone and written communication.
🔹 Inquiry and complaint handling.
🔹 Banking product and service knowledge.
🔹 Sales and cross-selling.
🔹 Time management and working under pressure.
🔹 Data entry and customer-record management.
🔹 Contact-center and digital-service systems.
🔹 Problem-solving and teamwork.