Hotel Receptionist

Hilton is seeking a hospitality-focused professional to join its Front Office and Guest Services team as:

🔹 Job Title: Receptionist
🔹 Functional Title: Hotel Receptionist
📍 Location: Saudi Arabia
🔹 Employment Type: Full-Time
🔹 Workplace Type: On-Site

🌟 Job Overview
Hilton is looking for a Receptionist who is passionate about hospitality and committed to creating memorable experiences for every guest.

The Receptionist will manage guest arrivals and departures, verify reservation details, assign rooms, issue keys, process payments and respond to guest requests.

The role also includes providing information about hotel services, rates, promotions and the surrounding area while promoting relevant amenities and additional services.

🔹 Key Responsibilities
🔺 Welcome guests warmly and professionally upon arrival.
🔺 Complete guest check-in procedures efficiently and accurately.
🔺 Verify booking information, identification and reservation details.
🔺 Assign rooms and issue room keys and welcome materials.
🔺 Coordinate bell-service assistance when required.
🔺 Process guest departures and complete check-out procedures.
🔺 Verify charges posted to guest accounts.
🔺 Handle payments and issue accurate receipts and invoices.
🔺 Use the point-of-sale system correctly.
🔺 Provide detailed information about hotel facilities and services.
🔺 Explain room types, rates, promotions and available packages.
🔺 Answer guest questions about the hotel and local area.
🔺 Use up-selling techniques to recommend appropriate hotel services.
🔺 Support the maximization of room and service revenue.
🔺 Respond to guest requests with care, urgency and professionalism.
🔺 Resolve guest concerns and service issues effectively.
🔺 Manage guest messages, calls and communications.
🔺 Coordinate with Housekeeping, Reservations and other departments.
🔺 Follow Hilton’s hospitality, service and quality standards.

🔹 Genuine passion for hospitality and guest service.
🔹 Excellent communication and interpersonal skills.
🔹 Ability to create positive and memorable guest experiences.
🔹 Strong attention to detail when handling bookings, charges and payments.
🔹 Ability to work with reservation and point-of-sale systems.
🔹 Good problem-solving and complaint-handling abilities.
🔹 Ability to work effectively as part of a team.
🔹 Strong sense of ownership and accountability.
🔹 Flexibility and the ability to work under pressure.
🔹 Willingness to work shifts, weekends and public holidays when required.
🔹 Good English communication skills are preferred for guest interaction.

🌟 Required Skills
🔹 Hotel reception and guest service.
🔹 Guest check-in and check-out.
🔹 Hotel reservation management.
🔹 Payment processing and invoicing.
🔹 Point-of-sale systems.
🔹 Hotel-service up-selling.
🔹 Guest complaint resolution.
🔹 Communication and teamwork.
🔹 Attention to detail.
🔹 Time management and working under pressure.