Administrative Assistant

Maple Leaf Tours is an Indigenous family-owned motor coach tour, travel, and cruise agency established in 1983 and based in Kingston, Ontario.

The company specializes in North American motor coach tours, ocean cruises, European river cruises, and group travel packages, with a focus on creating memorable travel experiences for its clients.

Maple Leaf Tours is proudly 100% Canadian-owned and operated and is registered with the Travel Industry Council of Ontario (TICO) under registration number 50023381.

Job Overview
As the business continues to grow, Maple Leaf Tours is seeking an enthusiastic professional to join its team and provide high-level customer service.

The successful candidate will support customers in person, by phone, and by email while managing the customer journey from the first point of contact through the pre-trip and post-trip stages.

This role is ideal for someone who is passionate about travel, enjoys working with people, and has strong customer service and sales skills.

Key Responsibilities
Deliver high-quality customer service in person, by phone, and via email.
Support customers throughout the entire travel journey.
Assist clients in selecting appropriate tours, cruises, and holiday packages.
Respond to inquiries about travel and cruise products.
Prepare travel quotations.
Assist with bookings and travel arrangements.
Support travel insurance processing.
Prepare tour documentation and travel packages.
Support sales activities for travel and cruise products.
Assist with marketing and graphic design activities when required.
Manage multiple tasks effectively in a fast-paced environment.

Benefits
Attractive compensation package.
Travel benefits.
Opportunity to join an award-winning family-run business.
100% Canadian-owned and operated organization.
Growing and evolving work environment.
Opportunity to build a career in the travel and tourism industry.
Membership in international associations including CLIA, ETAO, CCAB, and NTA.

Minimum college diploma in:
Tourism
Travel
Hospitality
Sales
or a related field.
Excellent customer service skills.
Strong written and verbal communication skills.
Sales experience, preferably with travel and cruise products.
Graphic design and marketing experience is an asset.
TICO Certification is considered an asset but is not mandatory.
Ability to manage multiple priorities.
Friendly, energetic, and genuinely interested in helping customers create memorable travel experiences.

Technical Skills
Proficiency with Microsoft applications, including:
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint