Full-Time Sales Lead

Pandora is seeking a results-oriented retail professional to join its team at McArthurGlen Vancouver Outlet.

🔹 Job Title: Full-Time Sales Lead
📍 Location: Richmond, British Columbia, Canada
🔹 Store Location: Pandora at McArthurGlen Vancouver Outlet
🔹 Employment Type: Full-Time
🔹 Workplace Type: On-Site
🔹 Required Experience: Minimum 2 Years
🔹 Industry: Jewelry and Retail
🔹 Job Category: Retail Sales

🌟 About Pandora
Pandora is a global jewelry brand that designs, manufactures and markets hand-finished jewelry made from high-quality materials.

The company’s products allow customers to express themselves and celebrate important occasions and personal moments.

🌟 Role Overview
The Sales Lead will deliver exceptional customer experiences while supporting store managers and sales associates in achieving individual and store sales goals.

The role involves building genuine customer relationships, maintaining strong product knowledge, tracking commercial performance and coaching the sales team to meet or exceed key performance indicators.

🔹 Key Responsibilities
🔺 Welcome customers and provide an exceptional shopping experience.
🔺 Understand customer needs and recommend suitable jewelry products.
🔺 Explain product materials, designs, features and available options.
🔺 Recommend products based on customer preferences, occasions and budgets.
🔺 Achieve and exceed individual and store sales targets.
🔺 Monitor and work toward commercial goals and key performance indicators.
🔺 Apply effective upselling and cross-selling techniques.
🔺 Build genuine and lasting relationships with customers.
🔺 Develop customer loyalty beyond individual transactions.
🔺 Represent Pandora’s brand, culture and values professionally.
🔺 Maintain excellent knowledge of Pandora products.
🔺 Support store managers with daily sales-floor operations.
🔺 Coach and guide sales associates during shifts.
🔺 Provide real-time feedback to improve team performance.
🔺 Inspire team members to achieve individual and store objectives.
🔺 Promote accountability for sales results and service standards.
🔺 Assist in prioritizing and delegating daily tasks.
🔺 Monitor sales performance and support employees when needed.
🔺 Use retail point-of-sale systems to process transactions.
🔺 Maintain product displays and store-presentation standards.
🔺 Collaborate with colleagues to deliver efficient customer service.

🌟 Benefits
Pandora indicates that its compensation and benefits package may include:
🔹 Base compensation and performance-related bonuses.
🔹 Medical, dental and vision coverage.
🔹 Short-term and long-term disability coverage.
🔹 Basic life and accidental death insurance.
🔹 Pandora product discounts.
🔹 Anniversary gift cards.
🔹 Learning and professional-development programs.
🔹 Access to LinkedIn Learning.
🔹 Tuition-reimbursement opportunities.
🔹 Paid vacation, personal and sick leave.
🔹 Paid birthday and celebration days.
🔹 Paid public holidays.

🔹 At least two years of experience in a high-performance sales environment.
🔹 Previous jewelry, luxury-product or retail-sales experience is preferred.
🔹 Proven ability to achieve and exceed sales targets.
🔹 Strong customer-service and relationship-building abilities.
🔹 Excellent written and verbal communication skills.
🔹 Ability to connect effectively with people across different organizational levels.
🔹 Strong business awareness and analytical-thinking skills.
🔹 Excellent time-management and prioritization abilities.
🔹 Ability to delegate tasks and follow up on execution.
🔹 General knowledge of Microsoft Office 365.
🔹 Familiarity with retail point-of-sale systems.
🔹 Applicants must be at least 18 years old.
🔹 Applicants must provide proof of identity and legal eligibility to work.
🔹 Candidates must complete an assessment sent after submitting the application.

🌟 Physical and Scheduling Requirements
🔹 Availability to work evening shifts.
🔹 Availability to work weekends and public holidays.
🔹 Ability to stand for extended periods.
🔹 Ability to lift more than 50 pounds.
🔹 Reliable and timely attendance.
🔹 Ability to perform effectively in a fast-paced retail environment.

🌟 Required Skills
🔹 Sales-team leadership and support.
🔹 Retail sales.
🔹 Customer experience.
🔹 Sales-target achievement.
🔹 KPI monitoring.
🔹 Jewelry product knowledge.
🔹 Upselling and cross-selling.
🔹 Coaching and feedback.
🔹 Time management and delegation.
🔹 Point-of-sale systems.