Café Operations Manager

Insoul is seeking an experienced operations leader to manage its café branches, develop operational systems and support franchise and business-expansion plans.

🔹 Job Title: Operations Manager
📍 Location: Makkah, Saudi Arabia
🔹 Employment Type: Full-Time
🔹 Workplace Type: On-Site
🔹 Required Experience: 10+ Years
🔹 Industry: Cafés, Restaurants and Hospitality
🔹 Job Category: Food and Beverage Operations

🌟 Position Summary

The company is seeking an experienced and highly motivated Operations Manager to oversee all operational aspects of its café business.

The successful candidate will optimize daily operations, improve efficiency, maintain product and service standards, drive profitability and ensure consistently strong customer experiences.

The role also requires extensive experience in developing franchise systems, operational manuals, standard operating procedures, training programs, quality standards and new-store-opening documentation.

🔹 Daily Operations Management
🔺 Oversee day-to-day operations across all café branches.
🔺 Ensure activities comply with approved standards and procedures.
🔺 Monitor branch managers and operational teams.
🔺 Maintain operational readiness across all locations.
🔺 Resolve daily operational issues efficiently.
🔺 Establish priorities and monitor task completion.
🔺 Improve workflows and reduce delays and waste.
🔺 Ensure consistent service standards across branches.
🔺 Provide regular operational-performance reports.

🔹 Policies and SOP Development
🔺 Develop and implement operational systems, policies and procedures.
🔺 Create standard operating procedures for all departments.
🔺 Review and continuously improve existing procedures.
🔺 Document roles, responsibilities and workflows.
🔺 Develop procedures covering routine and exceptional situations.
🔺 Create checklists and operational forms.
🔺 Ensure procedures are practical and measurable.
🔺 Standardize operating practices across branches.
🔺 Train teams on new systems and procedures.

🔹 Franchise-System Development
🔺 Develop a complete franchise package.
🔺 Prepare a comprehensive operations manual.
🔺 Create and maintain the brand-standards manual.
🔺 Establish quality-assurance standards.
🔺 Develop training manuals for employees and branch managers.
🔺 Prepare new-store-opening procedures.
🔺 Document customer-service standards.
🔺 Define franchise-unit operating requirements.
🔺 Develop supporting forms and documents for franchisees.
🔺 Ensure systems can be replicated across current and future branches.
🔺 Lead franchise development supporting business expansion.

🔹 Multi-Branch Operations
🔺 Lead and monitor operations across multiple locations.
🔺 Establish financial and operational goals for each branch
🔺 Compare branch performance and identify gaps.
🔺 Develop improvement plans for underperforming locations.
🔺 Share best practices across the branch network.
🔺 Maintain consistency in products, service and brand identity.
🔺 Monitor staffing, equipment and inventory readiness.
🔺 Ensure branch managers follow company standards.

🔹 Quality and Customer Experience
🔺 Monitor food and beverage quality.
🔺 Ensure recipes and product specifications are followed.
🔺 Track service standards and order-preparation times.
🔺 Measure customer satisfaction and analyze feedback.
🔺 Develop initiatives to improve the customer journey.
🔺 Implement consistent customer-service standards.
🔺 Resolve recurring problems and reduce complaints.
🔺 Maintain clean and operationally ready locations.
🔺 Build a culture focused on quality and customer satisfaction.

🔹 Reporting and KPI Management
🔺 Analyze branch operational and financial reports.
🔺 Monitor relevant key performance indicators.
🔺 Track sales, productivity, costs and waste.
🔺 Monitor average transaction value and conversion levels.
🔺 Review service times and customer-satisfaction metrics.
🔺 Analyze performance variances.
🔺 Develop data-driven improvement plans.
🔺 Present reports and recommendations to senior management.
🔺 Monitor initiatives and measure their results.

🔹 Budget and Profitability Management
🔺 Prepare and manage operational budgets.
🔺 Monitor direct and indirect operating costs.
🔺 Identify opportunities to improve profitability.
🔺 Reduce costs without compromising quality.
🔺 Analyze product, labor and material costs.
🔺 Monitor margins at branch level.
🔺 Support revenue and expenditure target setting.
🔺 Ensure efficient use of business resources.
🔺 Provide financial insight supporting operational decisions.

🔹 Procurement, Inventory and Supply Chain
🔺 Oversee procurement and supply activities.
🔺 Monitor inventory levels across all branches.
🔺 Establish minimum and maximum stock levels.
🔺 Ensure key ingredients and supplies remain available.
🔺 Reduce waste, spoilage and stock shortages.
🔺 Monitor supplier performance and product quality.
🔺 Coordinate pricing, quantities and delivery schedules.
🔺 Improve storage and branch-distribution processes.
🔺 Ensure correct receiving and storage procedures.

🔹 Team Leadership and Development
🔺 Recruit branch managers and operational employees.
🔺 Train, mentor and support operational teams.
🔺 Define objectives and responsibilities for each role.
🔺 Conduct regular employee-performance reviews.
🔺 Develop team capability-improvement plans.
🔺 Establish succession and leadership-development plans.
🔺 Encourage teamwork and accountability.
🔺 Address performance and disciplinary matters.
🔺 Build a results-driven and continuous-improvement culture.

🔹 New Branch Openings
🔺 Lead the operational setup of new café branches.
🔺 Develop complete store-opening plans.
🔺 Coordinate recruitment, training and equipment readiness.
🔺 Ensure systems, POS devices and inventory are operational.
🔺 Apply brand and operational standards before opening.
🔺 Manage testing and soft-opening activities.
🔺 Support the official opening and monitor initial performance.
🔺 Resolve post-opening operational challenges.
🔺 Document lessons learned for future openings.

🔹 Compliance and Food Safety
🔺 Ensure compliance with company policies.
🔺 Apply food-safety and hygiene requirements.
🔺 Monitor compliance with health standards.
🔺 Ensure alignment with local government regulations.
🔺 Maintain required licenses and documentation.
🔺 Conduct regular branch inspections and audits.
🔺 Resolve compliance gaps or operational observations.
🔺 Develop procedures reducing operational and safety risks.

🔹 Cross-Functional Coordination
🔺 Coordinate with Human Resources on recruitment and training.
🔺 Work with Finance on budgets and reporting.
🔺 Collaborate with Marketing on campaigns and product launches.
🔺 Coordinate with Procurement and Supply Chain.
🔺 Work with Quality and Business Development teams.
🔺 Support management with franchise and expansion initiatives.
🔺 Align departmental goals with operational priorities.

🔹 Bachelor’s degree in:
Business Administration.
Hospitality Management.
Hotel and Restaurant Management.
Or a related discipline.
🔹 At least ten years of café or restaurant operations-management experience.
🔹 Proven experience managing multi-branch operations.
🔹 Strong background in brand development and business expansion.
🔹 Proven experience developing and managing franchise systems.
🔹 Ability to create operational manuals and SOPs.
🔹 Experience preparing franchise, quality and training documentation.
🔹 Experience leading new-store openings.
🔹 Strong knowledge of budgeting, costs and profitability.
🔹 Experience analyzing reports and monitoring KPIs.
🔹 Knowledge of procurement, inventory and supply-chain management.
🔹 Experience leading branch managers and operational teams.
🔹 Knowledge of food-safety and health requirements.
🔹 Proficiency in Microsoft Office.
🔹 Experience using point-of-sale systems.
🔹 Excellent leadership, communication and people-management skills.
🔹 Strong strategic-planning, analytical and problem-solving abilities.
🔹 Ability to work under pressure and manage multiple priorities.
🔹 Strong commitment to continuous operational improvement.

🌟 Required Skills
🔹 Café and restaurant operations.
🔹 Multi-branch management.
🔹 Franchise-system development.
🔹 Standard operating procedures.
🔹 New-store openings.
🔹 Quality assurance and customer experience.
🔹 Budgeting and cost control.
🔹 Inventory and supply-chain management.
🔹 Team leadership and development.
🔹 Operational analysis and KPI management.