Account Manager

Aramex is seeking an experienced and customer-focused professional to join its sales and customer service team in the following position:

🔹 Job Title: Account Manager
📍 Location: Yanbu, Madinah Region, Saudi Arabia
🔹 Employment Type: Full-Time
🔹 Workplace Type: On-Site
🔹 Required Experience: 3–5 Years
🔹 Job Category: Sales and Business Development

🌟 Job Overview
Aramex is looking for an Account Manager to manage a diverse portfolio of existing clients, generate new business opportunities and maintain long-term customer relationships.

The role combines sales and customer service responsibilities, with a focus on increasing revenue, understanding client requirements, developing strategic account plans and ensuring that customers receive high-quality services and support.

The successful candidate will serve as the primary contact for assigned accounts and coordinate with internal departments to resolve issues, fulfil customer requests and achieve commercial targets.

🔹 Key Responsibilities
🔺 Manage a diverse portfolio of existing client accounts.
🔺 Create and implement strategic account plans with short-term objectives and long-term goals.
🔺 Serve as the main point of contact for all matters related to assigned accounts.
🔺 Analyze market conditions and identify effective sales strategies.
🔺 Communicate with clients to understand their requirements and explain the value of company services.
🔺 Review customer feedback and identify opportunities for service improvement.
🔺 Prepare regular reports covering account status, progress and performance.
🔺 Use existing industry contacts and client relationships to identify new business opportunities.
🔺 Work directly with clients to determine strategies, programmes and budgets.
🔺 Build trusted and respectful long-term relationships with customers.
🔺 Collect and analyze data to better understand customer behaviour.
🔺 Prepare monthly, quarterly and annual sales forecasts.
🔺 Maintain up-to-date knowledge of Aramex products and services.
🔺 Collaborate with internal departments to ensure customer requests are fulfilled.
🔺 Provide progress and forecast reports using key account metrics.
🔺 Resolve customer issues and complaints while maintaining trust and satisfaction.
🔺 Monitor competitors, target markets and competitive advantages.
🔺 Identify prospective customers and introduce them to Aramex products and services.

🔹 Bachelor’s degree in Business Administration or a related field.
🔹 Three to five years of relevant experience in account management, sales or business development.
🔹 Previous experience in the logistics, shipping or transportation industry is preferred.
🔹 Strong business acumen and good knowledge of industry and customer requirements.
🔹 Excellent communication, presentation and relationship-building skills.
🔹 Strong negotiation, influencing and problem-solving abilities.
🔹 Fluency in English.
🔹 Additional language skills are considered an advantage.
🔹 Ability to analyze data and prepare sales and revenue forecasts.
🔹 Ability to collaborate effectively with multiple internal departments.

🌟 Required Skills
🔹 Account management.
🔹 Sales and business development.
🔹 Customer relationship management.
🔹 Negotiation and influencing.
🔹 Financial and commercial awareness.
🔹 Forecasting and reporting.
🔹 Customer-focused problem solving.
🔹 Team collaboration.
🔹 Adaptability and growth mindset.
🔹 Execution and accountability.