IT Specialist

Alghanim Industries is seeking an experienced IT support professional to provide dedicated technical assistance to the Group CEO, Chairman and senior executives.

🔹 Job Title: IT Specialist
📍 Location: Kuwait
🔹 Employment Type: Full-Time
🔹 Workplace Type: On-Site
🔹 Total Experience: 5–7 Years
🔹 Executive-Support Experience: 3–5 Years
🔹 Industry: Information Technology and Corporate Support
🔹 Job Category: IT Support and Infrastructure

🌟 Job Profile
The IT Specialist – Executive Support will provide dedicated technical support to the Group CEO, Chairman and senior executives.

The position requires a high degree of professionalism, confidentiality and responsiveness, together with the ability to work independently and provide 24/7 support when required.

The successful candidate will also act as a subject-matter expert, support other IT specialists with knowledge and training, and assess the impact of IT projects and changes on executive users.

🔹 Executive and VIP Support
🔺 Provide direct IT support to the CEO, Chairman and senior executives.
🔺 Resolve technical issues involving computers, smartphones and tablets.
🔺 Deliver responsive and professional support to VIP users.
🔺 Ensure devices and applications are ready for meetings, presentations and travel.
🔺 Configure new devices and migrate user data and settings.
🔺 Troubleshoot email, connectivity, network and application issues.
🔺 Provide remote or on-site support according to the situation.
🔺 Respond to urgent technical issues outside normal hours when required.
🔺 Maintain the confidentiality of executive information and data.
🔺 Own technical incidents through resolution and user confirmation.

🔹 End-User Devices and Operating Systems
🔺 Support Windows desktop and laptop computers.
🔺 Provide advanced support for Mac devices and macOS.
🔺 Support smartphones and tablets, including iOS devices.
🔺 Diagnose hardware, software and peripheral issues.
🔺 Install operating systems, applications and security updates.
🔺 Configure and deploy devices for executive users.
🔺 Resolve printer, file-service and peripheral issues.
🔺 Support AirPlay and AirPrint technologies.
🔺 Integrate Mac devices with Windows and Active Directory environments.
🔺 Maintain secure and reliable end-user technology.

🔹 Network and Connectivity Support
🔺 Troubleshoot local-area and wide-area network issues.
🔺 Resolve internet and internal-network connectivity problems.
🔺 Support TCP/IP, DNS and DHCP services.
🔺 Configure and troubleshoot VPN connections.
🔺 Diagnose desktop and network-related incidents.
🔺 Support wireless connectivity and meeting-room technology.
🔺 Coordinate with infrastructure and network teams on complex incidents.
🔺 Perform technical validation following network or system changes.

🔹 Microsoft and Infrastructure Technologies
🔺 Support Windows Server environments.
🔺 Manage Active Directory accounts, access and permissions.
🔺 Support file and print services.
🔺 Work with virtualization technologies.
🔺 Use infrastructure and system-monitoring tools.
🔺 Support installations, deployments and IT projects.
🔺 Assist with system updates and technology upgrades.
🔺 Resolve authentication and corporate-resource access issues.

🔹 Microsoft 365 and Applications
🔺 Support Microsoft 365 applications and services.
🔺 Troubleshoot Exchange, email and calendar issues.
🔺 Support OneDrive and file synchronization.
🔺 Provide SharePoint-related assistance.
🔺 Resolve Microsoft Office application issues.
🔺 Support Adobe Creative Suite when required.
🔺 Install, configure and update applications.
🔺 Support application packaging and enterprise deployment.

🔹 Apple Technology and Device Management
🔺 Provide advanced support for macOS and iOS.
🔺 Manage Apple-device integration within the corporate environment.
🔺 Support AirPlay, AirPrint and related Apple technologies.
🔺 Assist with mobile-device management solutions.
🔺 Apply security policies and configurations to devices.
🔺 Support Jamf or Casper Suite environments when available.
🔺 Manage application updates and device-security settings.

🔹 Specialized Technology Support
🔺 Support cloud technologies and hosted applications.
🔺 Work with device- and application-management platforms.
🔺 Support home-automation systems when required.
🔺 Assist with high-end Hi-Fi and audio systems.
🔺 Support meeting-room audiovisual technology.
🔺 Evaluate emerging technologies that may benefit executive users.

🔹 Subject-Matter Expertise and Training
🔺 Act as the subject-matter expert for technical service matters.
🔺 Provide technical guidance to the IT specialist team.
🔺 Share best practices and troubleshooting knowledge.
🔺 Train team members on systems and new technologies.
🔺 Prepare technical documentation and support guides.
🔺 Improve overall support quality and customer experience.
🔺 Contribute to the technical development of the IT support team.

🔹 Change and Project Support
🔺 Work closely with internal Service Operations teams.
🔺 Contribute to technology service roadmaps.
🔺 Coordinate planned projects and change activities.
🔺 Prepare impact assessments for technology changes.
🔺 Identify risks before implementing changes.
🔺 Conduct rigorous assessments to minimize service disruption.
🔺 Communicate clearly with users affected by changes.
🔺 Monitor change outcomes and resolve resulting incidents.

🔹 Service Quality and Customer Satisfaction
🔺 Deliver a consistently high standard of IT support.
🔺 Focus on response times and effective resolutions.
🔺 Understand executive requirements and anticipate potential issues.
🔺 Encourage useful technology adoption to improve productivity.
🔺 Monitor customer satisfaction and user feedback.
🔺 Recommend improvements to enhance service delivery.
🔺 Remain calm and professional during urgent situations.

🔹 Five to seven years of total IT and technical-support experience.
🔹 Three to five years of executive or VIP support experience.
🔹 Strong experience supporting Windows and macOS.
🔹 Experience supporting PCs, smartphones and tablets.
🔹 Strong understanding of LAN technologies and troubleshooting.
🔹 Knowledge of TCP/IP, DNS and DHCP.
🔹 Experience with WAN environments and VPN connections.
🔹 Experience with system installations, deployments and IT projects.
🔹 Expertise in Windows Server and Active Directory.
🔹 Knowledge of virtualization and file and print services.
🔹 Experience with infrastructure-monitoring tools.
🔹 Strong knowledge of Apple technologies and Mac integration.
🔹 Good understanding of Microsoft 365 services.
🔹 Experience with Exchange, OneDrive and SharePoint.
🔹 Knowledge of Adobe Creative Suite.
🔹 Experience with cloud technology and MDM platforms.
🔹 Knowledge of application packaging and deployment.
🔹 Ability to work independently and prioritize effectively.
🔹 Availability to provide 24/7 support when necessary.
🔹 High standards of professionalism, confidentiality and attention to detail.

🌟 Preferred Qualifications
🔹 Experience with Jamf or Casper Suite.
🔹 Knowledge of home-automation technology.
🔹 Familiarity with high-end Hi-Fi systems.
🔹 ITIL Foundation certification or higher.

🌟 Required Skills
🔹 Executive and VIP IT support.
🔹 Technical troubleshooting.
🔹 Windows and macOS support.
🔹 Apple devices and iOS.
🔹 Networking, TCP/IP and VPN.
🔹 Windows Server and Active Directory.
🔹 Microsoft 365 and Exchange.
🔹 Mobile-device management.
🔹 IT change and project support.
🔹 Customer service and technical documentation.