E-Commerce Operations Manager & Systems Analyst | I turn ideas into fully-functional online stores & systems | 10+ years Identity hidden

Single-handedly managing the full e-commerce operation of a store processing 30–60 orders per day, owning everything from system stability to final delivery — without a supporting team.
🔹 Independently run the entire order lifecycle: order management, fulfillment, logistics, customer experience, content, and marketing coordination.
🔹 Manage all external partners directly — 3 shipping companies and 3 payment gateways — ensuring smooth integrations and reliable delivery.
🔹 Led a full platform migration from Zid to Salla after operational issues, planning and executing the move with zero disruption to daily operations.
🔹 Currently leading the development of a custom-built platform (to move off Salla) plus native mobile apps — analyzing requirements, designing the system, and supervising the build end-to-end.
🔹 Reduced customer complaints, improved delivery speed, and increased order success rate [by ~20%].
🔹 Monitor performance metrics, maintain platform stability, and prepare operational reports.

over 10+ years of independent work.
🔹 Built and launched 13+ live websites spanning e-commerce stores, job boards, marketplaces, tools, and business sites — handling design, development, and deployment end-to-end.
🔹 Developed sites on WordPress, WooCommerce, OpenCart, and custom-coded platforms, including hosting setup, domains, and SSL.
🔹 Built and monetized content websites through Google AdSense, applying SEO and traffic-growth strategies.
🔹 Delivered freelance projects through platforms including Mostaql, Khamsat, and Khedma Online.

Planned, operated, and supervised the full e-commerce system for a store processing 30–60 orders per day, coordinating between technical, warehouse, and business teams.
🔹 Planned and supervised system implementation with developers, and led the migration from Salla to a custom-built platform, defining requirements and overseeing the build.
🔹 Supervised SEO optimization and content strategy — achieving first-page rankings on search engines for target keywords.
🔹 Analyzed and tested the user experience, identifying and defining improvements that were implemented by the development team.
🔹 Coordinated daily workflows across sales, marketing, customer service, and inventory, working alongside a dedicated inventory specialist.
🔹 Managed service providers, monitored their performance, and supported technical teams through testing and post-launch phases.
🔹 Prepared performance reports, analyzed customer data, and documented operational procedures.

Managed daily operations for a specialized remote-work platform selling subscription packages alongside a catalog of 10,000+ products, running on a custom-built system and leading a cross-functional team.
🔹 Oversaw a large-scale catalog of 10,000+ products — managing publishing, organization, and ongoing updates.
🔹 Achieved full site indexing and strong search-engine visibility through hands-on SEO and continuous content optimization.
🔹 Designed and automated the complete customer journey end-to-end, improving efficiency and consistency across the platform.
🔹 Followed up on the planning and implementation of e-commerce systems with developers, defining requirements and testing the user experience.
🔹 Produced and edited product photography in Photoshop according to brand identity, then published it to the store.
🔹 Managed daily orders, returns, inventory, and warehouse workflows, and coordinated with shipping companies, couriers, and payment gateways.
🔹 Documented operational procedures (orders, complaints, returns, inquiries) and prepared performance reports.

Set up and operated a newly launched e-commerce store on OpenCart from the ground up, handling everything from infrastructure to daily operations.
🔹 Established the store's operational foundation — negotiating and onboarding shipping companies and payment gateways, opening accounts, and integrating them into the platform.
🔹 Fully integrated Google services (analytics and tracking tools) for performance monitoring.
🔹 Built the product catalog end-to-end: product photography and Photoshop editing, uploads, inventory, pricing, and categories.
🔹 Monitored competitor pricing and made data-driven pricing decisions to protect profit margins.
🔹 Managed daily orders, returns, and customer service, and prepared best-selling product and performance reports.

Managed the company's full IT infrastructure while single-handedly building and operating its first online store — combining technical support with hands-on e-commerce development.
🔹 Built the company website from scratch on WordPress, then developed it into a full online store by integrating WooCommerce and customizing the theme to fit the business.
🔹 Produced product photography and built the product catalog for the store.
🔹 Designed and operated a multi-branch fulfillment system: received online orders, identified the nearest branch to each customer, and dispatched orders to that branch for preparation and driver delivery — across a large network of branches.
🔹 Managed and maintained the full IT setup: servers (on-premise and online hosting), computers, printers, routers, networks, hardware maintenance, and spare parts.
🔹 Created and managed company email accounts and resolved email and Microsoft software issues.
🔹 Prepared design materials for advertising campaigns and coordinated with marketing agencies on social media.

Provided executive and administrative support to management, ensuring smooth office operations and organized workflows.
🔹 Managed the director's schedule, appointments, correspondence, and email follow-ups.
🔹 Supported recruitment and HR coordination, and followed up on client collections and payments.
🔹 Coordinated with sales teams and field representatives, and organized and documented meetings and company records.