Bilingual Customer Service Representative (English/Farsi)
Teamficient
من Indeed
هذه الوظيفة منشورة على Indeed،
ومجمّعة هنا لتسهيل البحث. التقديم يتم مباشرة على موقع الناشر.
تفاصيل الوظيفة
English/Farsi Bilingual Customer Service Representative
Company: TeamFicient
Location: Remote
Employment Type: Part-Time
Salary Range: TBD
Work Schedule:
• Time Range: Between 7 AM and 7 PM CST
• Days Off: TBD (2 days per week)
About the Role
We are seeking a dependable and customer-focused English/Farsi Bilingual Customer Service Representative to provide exceptional support via phone, email, and text. The ideal candidate will assist customers with scheduling, enrollments, payment processing, and general inquiries while delivering a positive customer experience.
Core Responsibilities
Customer Support & Communication
• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries via email and text
• Provide timely and accurate information regarding services, appointments, and general inquiries
Scheduling & Enrollment Support
• Schedule and reschedule appointments using the company scheduling system
• Assist customers with enrollments and payment processing
Administrative Support
• Maintain accurate customer records and prepare evaluation reports
• Coordinate with instructors and support daily administrative operations
Candidate Qualifications
Must-Haves
• Fluent in English and Farsi (spoken and written)
• Strong customer service, communication, and call handling skills
• Excellent written communication skills for email and text support
• Highly organized, detail-oriented, and able to multitask
• Proficient in Microsoft Outlook and comfortable learning new systems
• Self-motivated with the ability to work independently in a remote environment
Good to Have
• Knowledge of driving school operations, scheduling processes, or DMV-related procedures
Tools & Systems
• Scheduling System
• Ooma Phone System or other related phone systems
• Microsoft Outlook
Work Location: Remote
Company: TeamFicient
Location: Remote
Employment Type: Part-Time
Salary Range: TBD
Work Schedule:
• Time Range: Between 7 AM and 7 PM CST
• Days Off: TBD (2 days per week)
About the Role
We are seeking a dependable and customer-focused English/Farsi Bilingual Customer Service Representative to provide exceptional support via phone, email, and text. The ideal candidate will assist customers with scheduling, enrollments, payment processing, and general inquiries while delivering a positive customer experience.
Core Responsibilities
Customer Support & Communication
• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries via email and text
• Provide timely and accurate information regarding services, appointments, and general inquiries
Scheduling & Enrollment Support
• Schedule and reschedule appointments using the company scheduling system
• Assist customers with enrollments and payment processing
Administrative Support
• Maintain accurate customer records and prepare evaluation reports
• Coordinate with instructors and support daily administrative operations
Candidate Qualifications
Must-Haves
• Fluent in English and Farsi (spoken and written)
• Strong customer service, communication, and call handling skills
• Excellent written communication skills for email and text support
• Highly organized, detail-oriented, and able to multitask
• Proficient in Microsoft Outlook and comfortable learning new systems
• Self-motivated with the ability to work independently in a remote environment
Good to Have
• Knowledge of driving school operations, scheduling processes, or DMV-related procedures
Tools & Systems
• Scheduling System
• Ooma Phone System or other related phone systems
• Microsoft Outlook
Work Location: Remote
