نبذة تعريفية
Call Center Agent Novotel Hotel, KSA
Is Responsible for:
Handling inbound and outbound calls while providing accurate customer support.
Managing reservations, inquiries, and complaints in line with service standards.
Updating customer records and reports using internal systems.
Electrical Technician
Abu Arish General Hospital (Jazan), KSA
Was Responsible for:
Performing routine and emergency maintenance on electrical systems.
Diagnosing faults and completed repairs to ensure uninterrupted operations.
Aircraft Fueling Operator
APSCO (Saudi Arabian Petroleum Products Company), KSA
Was Responsible for:
Conducting aircraft fueling operations according to aviation safety procedures.
Completing fueling documentation and operational checklists accurately.
Sales Supervisor
Saudi Arabian Airlines, KSA
Was Responsible for:
Supervising daily sales activities and monitored team performance.
Ensuring compliance with company policies and customer service procedures.
Operations Operator
Nexus Aviation Operations Company
Was Responsible for:
Supporting daily aviation operations and workflow coordination.
Monitoring operational activities to ensure safety compliance.
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Falcon Wings Aviation Academy, ASA
Was Responsible for:
Organizing training schedules and maintaining trainee records.
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Operations Operator
Nexus Aviation Operations Company
Was Responsible for:
Supporting daily aviation operations and workflow coordination.
Monitoring operational activities to ensure safety compliance.
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Facon wings Aviation Academy, KSA
Was Responsible for:
Organizing training schedules and maintained trainee records.
Coordinating with instructors to ensure smooth training delivery.
Collections Supervisor
Al Wasl Debt Collection Company, KSA
Was Responsible for:
Supervising group teams and monitored daily performance.
Negotiating payment plans while following legal and ethical guidelines.
Operations Supervisor
Money Worldwide Company, KSA
Was Responsible for:
Supervising daily operational activities and staff performance.
Ensuring compliance with internal procedures and financial regulations.
Courses & Certifications
Airport Security and Safety Course
English Language Course
Customer Service Certification
Flight Dispatcher License
Professional Training Programs and Scholarships
Technical Skills
Computer and Office Applications
Operational Reporting and Documentation
Electrical Maintenance Basics
Customer Service Systems
Aviation Safety Procedures.
Microsoft Office (Word, Excel, PowerPoint)
Time and Workflow Management
المهارات
الخبرات العملية
اداري