زياد هاني

Lead, manage, and motivate a team of real estate sales agents to achieve monthly and quarterly sales targets.
• Develop and implement effective sales strategies to increase market share and revenue.
• Monitor team performance through KPIs, sales reports, and pipeline tracking.
• Conduct regular team meetings, training sessions, and performance reviews.
• Support team members in closing deals and handling high-value clients.
• Build and maintain strong relationships with developers, property owners, and key clients.
• Analyze market trends and competitor activity to identify new opportunities.
• Ensure compliance with company policies and real estate regulations.
• Recruit, train, and onboard new sales agents when needed.

Supervise and support a team of real estate sales consultants.
• Monitor daily sales activities, follow-ups, and lead management.
• Ensure achievement of monthly and quarterly sales targets.
• Track and analyze sales performance metrics and prepare reports.
• Assist team members in negotiations and closing deals when needed.
• Conduct regular team meetings and performance evaluations.
• Train, coach, and mentor new and existing sales agents.
• Coordinate with marketing and management to align sales strategies.
• Ensure compliance with company policies and real estate regulations.
• Handle escalated client issues professionally and efficiently.

Lead, supervise, and motivate a team of English-speaking call center agents.
• Oversee daily inbound and outbound calls related to orders, reservations, complaints, and inquiries.
• Ensure timely and accurate order processing and customer follow-up.
• Monitor team performance through KPIs such as call quality, handling time, upselling rate, and customer satisfaction.
• Conduct regular call monitoring and quality assurance evaluations.
• Provide coaching, training, and continuous feedback to enhance communication and sales skills.
• Handle escalated customer complaints and resolve issues professionally.
• Coordinate with operations, kitchen, delivery, and branch teams to ensure smooth order fulfillment.
• Prepare daily, weekly, and monthly performance reports.
• Develop and update call scripts to improve customer engagement and upselling.